Security Analysis: totaltools.com.au
Check customer reviews, scam and dropshipping indicators
Mixed reviews, customer service issues, and a similar domain raise concerns about totaltools.com.au's reliability.
Trust Score
Reliable site with good security guarantees
Scam Score
Some suspicious elements detected
Dropshipping Score
No dropshipping indicators detected
Domain Information
- Creation Date
- 01/01/1970
- Country of origin
- Not available
- Last update date
- 13/11/2024
- Registrar
- Melbourne IT
- Expiration Date
- 01/01/1970
Trust Indicators
Positive reviews on ProductReview.com.au suggest some customers have had positive experiences with the company.
The website appears to be professionally designed and functional, suggesting a degree of legitimacy.
Risk Factors
Security Alert
Security Alert
External Reviews (1.7/5 out of 63 reviews)
Attitude of staff not great
They have a good range of quality tools (at prices to match) but the staff always come across as if they don't want to be there. When spending a fair chunk of money you expect good Customer Service.
Very bad customer service, no help at all.
Ordered online, received a notification that the package had been delivered to my house. Checked within 10 minutes of delivery and the package wasn't there. Raised this to Total Tools and their customer service is horrendous. They replied with a picture of someone else's signature for the delivery and refused to assist. Had to escalate and dispute the transaction with my credit card provider. This is really bad customer service, big waste of my time and no help at all from Total Tools I am extremely disappointed.
"In diesem Fake-Shop gibt es keine Schnäppchen."
Ich habe mich über diese Internetseite bei neutraler und seriöser Stelle informiert: "In diesem Fake-Shop gibt es keine Schnäppchen. Es handelt sich um Betrug und Kriminelle versuchen Ihnen beim Online-Shopping das Geld aus der Tasche zu ziehen. Wer hier etwas bestellt, erhält trotz Bezahlung entweder gar keine oder völlig falsche Ware." Quelle: Watchlist Internet AT, Österreichisches Institut für angewandte Telekommunikation (ÖIAT) Ungargasse 64 1030 Wien
Missing items
I purchased a 2 in 1 saw /hedge trimmer kit + loppers - not cheap. First my order was cancelled, Contacted customer support & my order was then delivered I was extremely disappointed to open the box, no battery! I now have a tool I cannot use, I have contacted customer support but still haven't heard yet... Talked to a customer service representative today (17/7)they said they will rectify the missing items - the local store also contacted me afterwards saying they would deliver them tomorrow. I am pleased that I was able to contact someone, will hopefully get my items now....
Redemption mis leading advertising
Redemption mis leading advertising, be careful to check if the product with a sticker price tag saying is a redemption product is actually redeemable. wonder how many others will find the DLX2145T DRILL COMBO Not Redeemable. very sneaky, must be owned by Woolworths or Coles, AND THEY DONT CARE IF YOUR TIME IS WASTED
Bad people
Thank God there are alternatives. Spent over $2500 on tools and consumables there at Penrith. Ok stock but the staff are dropouts. Arrogant wannabes who probably despise customers that can afford what they can't.
Staff have always been friendly towards…
Staff have always been friendly towards me and helpful where possible, stock is usually on hand and when it does need to be ordered has arrived in a timely fashion. My go to local tool store
Spend your money elsewhere, save the hassle!
Purchased a Bosch Demo Hammer. Has never worked properly, repaired under warranty. Still not working, apparently I have buyers remorse! All I want is a working hammer for my $1500. I'll never buy another Bosch item or purchase anything from Total Tools again.
Failure of Trust
Total Tools promised to deliver a product to store within 5 days which I paid for upfront. 2.5 weeks later I find out that they “bundled” my item with other orders and left it waiting until a sufficient volume accrued to make a delivery worth while, don’t worry about the customer and promises made. This isn’t the first time they have proven untrustworthy and unreliable. Not recommended.
Stores look nice but employees very little knowledge
Stores look nice but employees no nothing about the products. Total tools web site is awful for contacting a human. I ordered a bottle of Nitrogen Gas on 22/OCT prepaid $199. Heard nothing about order a week later went in person said they would look into it , got no feed back, another week still heard nothing, week later still no feedback. Total Tools have a system problem, train your employees in the trades. The thing is if you are a skilled tradesmen you won't be working in sales unless you physically you cant work in the trade . I get a general feeling Australia is being deskilled and deindustrialized.