Security Analysis: sembo.de
Check customer reviews, scam and dropshipping indicators
Sembo.de presents a potential scam risk. Customer reviews are very negative, reporting refund and customer service issues. Caution advised.
Scam Score
Suspicious site - Significant risk of scam
Trust Score
Site with limited security guarantees
Dropshipping Score
No dropshipping indicators detected
Domain Information
- Creation Date
- 01/01/1970
- Country of origin
- Not available
- Last update date
- 14/11/2023
- Registrar
- Not available
- Expiration Date
- 01/01/1970
Risk Factors
Security Alert
Security Alert
External Reviews (2.3/5 out of 7 reviews)
A scam!!
A scam!!! We are having problems now with flights from Ankara to Munich. We have to wait 2 days at the airport because of the flight postponement. We called support and they don't help us, saying they can't do anything. Stay away.
Scam
Scam! I cancelled in time and I still haven't been refunded. The case is now with the lawyer but Sembo does not respond to any letters.
I cancelled my trip in November 2023…
I cancelled my trip in November 2023 within the deadline by email. Actually, I am entitled to a full refund. They excused themselves by saying that the email address to which I had sent my cancellation was inactive. However, 4 months later, the email address is still exactly the same on the homepage. It's just sad to treat customers like this. Some people have to save for a long time for a holiday, and then they are also ripped off by companies like Sembo. My case is now with the lawyer. So far, Sembo is playing dead.. Unfortunately, you have to give one star. This company wouldn't have deserved a single one!
Shady travel company
I had booked two "relatively" cheap return flights via Sembo from Düsseldorf to London. The flight was with the airline Easyjet. I wanted to check in beforehand with my Sembo booking number via the Easyjet app, it didn't work. When we wanted to take our return flight, I was still able to check in, but my brother could no longer be checked in. We were told we were too late, even though the signs said that check-in is possible up to 30 minutes before departure. On the Easyjet employee's computer screen, I read that the flight was "fully booked". Kind of strange! We then had no other option to fly home on the same day, except to fly with British Airways for €1300 from Heathrow to Düsseldorf. Really expensive fun. I would never book a trip through Sembo again.
Very good and friendly service
Some time ago I booked a Scandinavian trip via ColorLine, whereby the booking was processed via Sembo and the hotel booking was also handled via Sembo. This raised quite a few questions for me (especially in Corona times). After a call to the service hotline, an English-speaking employee answered the phone at first, but they reacted quickly and I was forwarded to a German employee. Her name is Isburg and I have to say that I have rarely (if ever) experienced such friendly service. She took time for all questions, discussed them calmly and explained them in detail. Even after a disconnection, I was called back immediately, which I have never experienced before. After several phone calls with Isburg (because new questions kept coming up on my part), all open points were finally answered, all worries that something could have gone wrong with the booking (which Isburg also supported me with and took the time for) were gone and I am very much looking forward to the summer holiday. Thank you again for the good support and your time.
Customer service is a joke
Customer service is a joke! 46min on hold and then processed without a satisfactory solution! Let alone being called back.
Effort of customer support was suggested, but so far hardly anything has been done
--- This is a review of previous experiences and will be further processed if Sembo takes any action. --- A return flight from Munich to Bali (Denpasar) was booked via Sembo. On 18.05.22 I received an email that a part of the route (Kuala Lumpur - Denpasar) had been cancelled by the airline (without giving any reasons). After a short call to etihad Airways (the operating airline), I was asked to contact the "tour operator". The first call went relatively smoothly and I was quickly put through to a German-speaking employee. She was also very eager to address my problem. However, it was usually the case that Sembo would only look for an alternative flight about two weeks before departure, should the existing flight have been cancelled. However, this could not be accepted as such, as by this time all alternative flights would be fully booked and the trip could not take place as originally planned. This was also understood and a direct forwarding of the request was offered. End of the first conversation. As a few more questions arose during the course of the same day, the hotline was contacted again, whereupon I was connected to another German-speaking employee, who informed me that there had already been a reply to the forwarding. It was communicated that no alternative flight could be offered, but that the part of the route could be cancelled, but that I would have to bear the resulting fees myself. This was of course not accepted as such, as it was out of the question for me to pay a fee for a cancelled flight and not even be offered an alternative flight. Understanding was again suggested for this and a forwarding of the request was offered. They wanted to contact me on the following working day. The call back on the following day did not take place. The day after next I tried to call the hotline myself, where I was only put through to an English-speaking support employee. He said that the German support would not be in the house until 12 o'clock and would call me back immediately. When I still hadn't received a call by 3 pm, I was put through to the English-speaking hotline again, who told me that they couldn't connect me at the moment, but that I should receive a call back the same day. Now, already over 1 1/2 weeks after the first phone call, I am still waiting for this said call back, without being offered an adequate solution to the problem. Edit: After two weeks without a response, I decided to take matters into my own hands. This time I was put through to a German customer advisor. After a short description of the problem and a consultation with a specialist from the flight department, I was informed that there would now be an alternative flight after all, which would, however, only depart for Bali a day later. However, this flight was rejected by me, as I had been told two weeks earlier that no alternative flight could be offered and I had arranged a connecting flight myself in the meantime. It was then directly pointed out that the costs of self-booked flights cannot be covered if the alternative flight is accepted. They tried to convey to me that the statement that there had been no alternative flight must have been a misunderstanding. I could definitely deny this, as the answer from the "flight department" was read out to me word for word in English and IN ADDITION to that the statement was made in German that there would be no flight alternative. I then demanded a partial refund of the flight cancelled by the airline. Whereupon I was informed that as a result the return flight might be cancelled, which, however, after consultation with the airline concerned, is EXPRESSLY not the case. Now, of course, I wonder if they are trying to fool me. Finally, I asked to keep further contact in writing if possible, as I would like to keep legal steps open. Now I have been waiting again for 1 1/2 weeks for a satisfactory solution from Sembo.