Security Analysis: orange.fr
Check customer reviews, scam and dropshipping indicators
Orange.fr is the official website of Orange. Be careful, many external customer reviews are very negative regarding customer service and terminations.
Trust Score
Site with excellent security and reliability guarantees
Scam Score
No suspicious elements detected
Dropshipping Score
No dropshipping indicators detected
Domain Information
- Creation Date
- 01/02/2001
- Country of origin
- FR
- Last update date
- 30/11/2024
- Registrar
- ORANGE
- Expiration Date
- 14/10/2025
Trust Indicators
WHOIS data consistent with the Orange company.
Official website and professional design.
Presence of contact information and legal notices.
Old and well-established domain (2001).
External Reviews (1.2/5 out of 9304 reviews)
Welcome to nothingness
If you want to experience absolutely terrible customer service, ORANGE is the operator for you. I just spent 53 minutes waiting, a conversation with two advisors who gave me no answer to a simple plan change between Professional and individual. Unfortunately this is not the first time I have had a bad experience with them.
One month too many
Hello everyone. I wanted to cancel my contract on November 27th and surprisingly a 15-day delay was granted but moreover no return slip with the due date on 07/12 just to scratch one more month, I imagine that's the law, the withdrawal period but it's still slightly... strange given the quality they want to offer and what they offer. Sincerely, TO
Thieves
I have been charged for a Netflix subscription since April 2024 without having requested anything. I have made many complaints to customer service without any return. So I contacted Netflix by phone: there is indeed a subscription taken from my box but the email address corresponds to abroad. It is untraceable. So my box has been hacked! Netflix will cancel but will not refund, I have to see Orange. And for Orange... well, I have to see Netflix. So you pay a kidney to have a box with quality service (as sold) and there is no service at all. I will of course cancel Orange even if I get ripped off, I might as well not pay the high price.
Bad reception
Bad reception. While everything is dematerialized, they did not accept a copy of my ID or to receive it digitally. Result one more day without a SIM card.
Following a contract signing for...
Following an internet contract signing made on 11/02/24, we are currently on 12/31/24, the line is still not connected due to a problem outside the home. I can overlook that. What I can't overlook is the telephone conversation with a technician today, who interrupts me during the conversation and speaks to me in a condescending way when I just wanted to have clarification on the problem. The conversations are recorded so I would like to escalate this conversation.
Since December 13, 2024, I've been waiting...
Since December 13, 2024, I've been waiting for the fiber installation and to this day still nothing, they were supposed to come on January 1st and still nothing. Tomorrow I'm going to the store and I'm canceling all this, enough of taking people for fools.
Number 1 customer service? You must be joking
Customer at Orange for years and years, the service has become totally zero, or even below zero! several interlocutors, never the same answers, telephone appointments set by them, not honored, advisors on the phone or online who seem to laugh at the situation, all this to simply request a termination of the landline + internet and be able to return my Orange equipment, days lost, and still no return slip for my equipment! Shameful!
I have been a subscriber to Orange for almost 40 years.
I have been a subscriber to Orange for almost 40 years. I have a big slowdown in my internet connection and I contact customer service to check my installation. And surprise, they tell me that if the fault is on my property, they will be obliged to charge me for the technician's visit and this just for a fault search. A shame. So I will stay calm and quickly go see another internet and telephone provider.
At one time Orange had an excellent...
At one time Orange had an excellent internet connection and now it's a disaster, it bugs a lot while I have fiber, it's supposed to be powerful and have a good speed while it's very slow, it's anything!
Insult by sogetrel (Orange subcontractor)
I was insulted by the sogetrel technician who decided not to come and do his intervention ../ the customer service tells me that I am a liar that no intervention was planned even if the technician called me .... I just returned my 2 boxes and I delete my lines. I am at sfr and it is a pleasure to have hello sir