Security Analysis: lidl.com
Check customer reviews, scam and dropshipping indicators
lidl.com is the official website of the Lidl supermarket chain. Despite an established online presence, negative customer reviews on Trustpilot raise concerns about customer service and product quality. Caution is advised.
Trust Score
Site with excellent security and reliability guarantees
Scam Score
No suspicious elements detected
Dropshipping Score
No dropshipping indicators detected
Domain Information
- Creation Date
- 20/02/2000
- Country of origin
- DE
- Last update date
- 16/02/2023
- Registrar
- 1API GmbH
- Expiration Date
- 20/02/2025
Trust Indicators
Domain registered since 2000, indicating an established presence.
WHOIS information consistent with the Lidl company.
Functional website offering information on products, stores, and offers.
Risk Factors
Security Alert
External Reviews (1.8/5 out of 93 reviews)
Defective Product
On September 29th, we purchased a Livarno trellis for use as a Christmas present. On assembly, there was a missing part. Customer service had no viable solution to the problem: they wouldn't exchange it or replace the part. Since I spent time assembling the item (45 minutes), disassembling it and taking back was not reasonable. So much for the 3-year limited warranty. Merry Christmas LIDL!
Never consistently have items in stock stock
Never consistently have items in stock. Very dirty and messy shelves. Went to buy corn muffin mix and cupcake liners. Guess what plenty of cornbread mix but no liners. When asked where liners might be,was told they don't normally carry them. Back to a real supermarket and not a 7/11 style convenience store.
NEW CHRISTMAS POLICY: GOT A RETURN? DONATE TO LIDL
When shopping for Thanksgiving at the Brick store, I bought a men's flannel shirt size M (Said it fits size 38"-40"). It was so small, it was skin tight on my grandson who is not even 35". I inadvertently disposed of my grocery receipt, which included the shirt. When I went to LIDL's today, they refused to refund my money or even give me a credit because their new policy for the holidays is now: NO RECEIPT, NO REFUND. What do you do with an irregular size shirt? Clerk at register said "give it as a gift". Ugh, insulted, I said "throw it in the garbage if you won't honor a refund on a poor-quality purchase". Finally store mgr, Jessica, came out to talk me down and "protect her staff from me." She was the Queen of Nasty. When the first manager wouldn't ID himself, I had taken a picture to complain to main office. Jessica insisted I delete their picture, implying she would grant my refund only if I did so. Now I see why they only rate 1.8 stars. Bad, bad customer service and policies.
I was at Glen Burnie 21061 store and…
I was at Glen Burnie 21061 store and associate was crazy rude and just disrespect customer. No response return to at all and just watching other side and even I took my receipt my self. If she don’t like us why she standing there - we are there and she is getting money and buying food- really bad people most time ignore customer👎🏻👎🏻👎🏻👎🏻👎🏻
Our Lidl Store changed dramatically…
Our Lidl Store changed dramatically since it opening in McLean Virginia. It used to be well organized store with same location of common items. I used to love this store.Now it looks likes an abandoned refugee store with no possibility to find stuff. I am not happy with this place anymore.
Lidl Products
I really like my Lidl store - especially for bakery, flowers, gold brick of coffee, and other products. However, I was very disappointed in their bleach. I used an entire cup in my washing load (top load washer, hot water) and still almost no stains came out of my whites. It's back to Clorox for me where I need only 1/4 cup to clear out all stains. I haven't been satisfied with several of their cleaning products, so I'll stick to the food and other non-food items.
When asking for help from an associate
When asking for help from an associate, he was very rude and disrespectful. Ton of voice was very unprofessional when asking for help at the self check out then needed more help at the self check out and assistant manager came over and I told him his associates were very rude. He could care less and just walk away and ignored me Cashier that was cash register asked her for help and she replied very rudely. I already asked for help will not be going to this location again military Highway.
SUMI the cashier!!
SUMI the cashier!!! Bayonne lidl is always a good experience HOWEVER the cashier SUMI is literally the nicest best I have ever encounter . I’m 56 years old and shopping a LONG time and this woman was so helpful knowledgeable and NICE. I’ll go only here now because of her. She should be praised
Carts are not allowed to use to carry the items to the garage
I was at Lidl Columbia Hights DC. Surprisingly, they started prohibiting customers to take the cart to the garage. How do you expect customers carry 2 packs of 40 or 25 bottles of water without cart?? Can anyone help me understand this??? They told me it is the corporate decision.
Bad quality and merchandise high prices…
Bad quality and merchandise high prices more than other grocery stores very few items that are on sale. And they do not give you your money back even though I hadn't left the building they are against policies the law is you can return your items and they could not do it I'm going to call consumer affairs now