Security Analysis: airfrance.com
Check customer reviews, scam and dropshipping indicators
The airfrance.com website is currently unavailable (404 error). Customer reviews on Trustpilot are very negative, reporting baggage and customer service issues.
Trust Score
Site with excellent security and reliability guarantees
Scam Score
No suspicious elements detected
Dropshipping Score
No dropshipping indicators detected
Domain Information
- Creation Date
- 01/12/1994
- Country of origin
- FR
- Last update date
- 04/12/2024
- Registrar
- GANDI SAS
- Expiration Date
- 30/11/2025
Trust Indicators
Domain registered since 1994
Valid WHOIS corresponding to Air France
Risk Factors
Security Alert
Security Alert
External Reviews (1.3/5 out of 1191 reviews)
Our luggage (2 suitcases) was lost on the...
Our luggage (2 suitcases) was lost on the Stuttgart-Paris-Sint Marteen flight. One piece of luggage could be located, the whereabouts of the other was uncertain. The WEB page for reporting lost luggage throws you out of the system several times. After several attempts, the loss report was successful. After 4 days both missing pieces of luggage arrived. When reporting the compensation expenses the same game - you are thrown out of the system several times - you should repeat the report after 24 hours - you should upload all receipts, but the files must not be larger than 3MB, not more than 6 files ... as an IT person I can manage that, but the average person??? And whether the expenses will be compensated is now more than uncertain. We find this service miserable. After a few days you can't give a rating at Airfrance about the "flight experience with lost luggage".
Lack of education and super rude
The treatment of both ground and air staff is horrendous. They don't listen, they treat you without consideration and they make no effort to understand. Absolutely unpleasant and unfair. We boarded first and they randomly took our bags down when at least 70 people boarded after us with them. I'm not flying with this company again.
Never again Air France
Never again Air France. A bad airline with lousy service. Flight AF 1609 Stgt to Paris 26 12.2024 07.15 am: we had to forcibly check in our hand luggage at the boarding gate, which costs us time at the destination airport. The plane was also defective, the pilot didn't make an understandable announcement, all systems were shut down, we sat in the dark and cold plane, systems were restarted, delayed take-off only at 08.05
SO BAD
If I could give 0 or negative stars I would. Literally the worst service I have ever experienced in my life. Had a 3 hour delay on Zanzibar Airport (also due to Air France) which led to us missing our connecting flight on Paris CDG - the next flight was 9 hours later. We spent the worst 9 hours on the airport and were given a EUR 15 coupon for food and beverages... ON AN AIRPORT - with a single cup of coffee costing minimum of EUR 6. Just slap me in the face next time. Robotic costumer service employees were clearly instructed to not think outside the box for ANYTHING - was not even able to take a shower in the lounge, even when I was finally willing to pay the EUR 75 myself - because it was full (probably due to all of the Air France delays happening daily). 9 hour delay is bad enough, but giving me an EUR 15 coupon as compensation is ridiculous and quite frankly almost offensive. Will not fly with Air France ever again and I urge everyone to second guess booking a flight with them. Horrible horrible service.
75€ because 2kg
I was charged 75€ because my hand luggage and personal belongings weigh 14kg. On the website, it simply states that hand luggage cannot exceed 12kg. But it is not mentioned that hand luggage PLUS personal belongings must weigh less than 12kg. I can't believe they charged me 75€ for 2kg of my personal belongings. Why choose AirFrance if they are so perverse? I won't use them again.
Two stars instead of 1 only because the...
Two stars instead of 1 only because the flights were not canceled, otherwise an experience to forget. In Italy, more than half of the passengers, including myself, had to put their luggage in the hold, extending the waiting time on arrival. In Paris even worse, they even measured the luggage and if you exceeded 3/4 kg they asked you to either wear the clothes making it lighter or pay a penalty... after passing the checks you put everything back in the suitcase and avoided the penalty in this way... unbelievable how much they can be thieves. Never again, and if you ever choose it, bring the bare minimum...
Arrogance of the ‘grand dame’ behind the check-in desk
Before check-in, I wanted to make an identification tag for the suitcase. I went to check-in 18 at around 9.45 and kindly asked the lady for one of these paper labels, which were not worth mentioning. Now the interrogation began: Are you even flying Air France/KLM, where to, what flight number. What is this intense questioning for a simple paper label? When I toke the lable the lady behind the desk was even running after me. At Air France, customer-orientation and courtesy are still not kown, the staff don't know who pays their wages. AF non merci!
You arrive in Slovenia, your whole suitcase...
You arrive in Slovenia, your whole suitcase broken open with a rope around it. When you try to recover it, you have to come up with all kinds of information that you can't possibly conjure up. So then they just close the case and you can say goodbye to your money and your suitcase. Terrible service
Disaster, Chaos, fraud
Disaster, I had to pay three times for one ticket. I will never book with Air France
This airline needs new management
This airline needs new management. Every time I have to take AF because of lack of other options they have delays. Today we are waiting in the bus to go to flight. Why do they put us in a bus to wait. Also the bus is pumping dangerous diesel fumes inside. Also their airport is completely overcrowded no space to sit or even going to bathroom.